Real world consequences of Software behaving smarter than it needs to ….

When I moved from India to US in Late Septermber 2007, I wanted to have my cell phone connection working till the last day, so I thought I’d reach Seattle , login to my
online phone account, pay the last bill and apply for a disconnection.
When I did try to access my account, I tried an incorrect password, and before I knew it, the system had changed my password – and what was the way of communicating back to me about my changed password ? It sms-ed it back to me. Now sitting thousands of miles away from home how was I supposed to get an SMS? The password shouldve been emailed to me at least. I tried mailing the  hutch assistance email ID but obviously they;re too busy to reply ….
When I tried to login next time, it just said UserId disabled so I thought they had somehow figured out that my account needed to be deactivated.
I just got the good news that a 1900 Rs bill is due back home and the problem is not abt paying it … its about how to pay it !!!
 
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One Response to Real world consequences of Software behaving smarter than it needs to ….

  1. Charu says:

    I also had a bad experience with Hutch. My phone was disconnected without any warning coz the online payment failed. The customer care was also unfriendly and rude.
     

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